Tips from Customer Support

WOW!!  Support has been BUSY!

We have just finished our two Jackrabbit User Conferences in Charlotte and Las Vegas.  If you have not been to one of our User Conferences, you’re missing out on your chance to meet one-on-one with a support person and learn SO MUCH about Jackrabbit’s features and enhancements from our staff and other users.

Speaking of enhancements - take a moment to look at your enhancements list and recognize the hard work development has done to address some of the most popular requests.

Try/Test some of these new features!  It is easy in Jackrabbit to create a “Test Family” and “Test Student” to play with some of the features development has released. If you think you’re missing out on how enhancements can help you, use your Support Button and ask us!

Now is the time of year you can also schedule a Utilization Review.  At any time if you would like to hold a joint phone/screen call with a Jackrabbit Support person, please email support and request a UTILIZATION REVIEW.  A Jackrabbit Support person will arrange a time to go through your database and answer any questions you have on improving any frustrations or questions you have with using Jackrabbit.

We value your opinion!  We are proud of our support team and the work they do.  If you are ever concerned about the support you receive, please email Jorine Jones, Support Manager with your concerns (jjones@jackrabbittech.com).  We welcome all Feedback.

Tips from Customer Support: Have you seen the new Refund Button in Jackrabbit?

We recently released a Refund Button on the Family page.  This button allows you to adjust your revenue and mark transactions on a family’s transaction page. You can find detailed instructions on the Refund Button in the Jackrabbit User Guide.  Let’s summarize this preliminary release of adjustments in Jackrabbit.

There is a distinct difference between a Refund and a Credit in Jackrabbit.

• Refunds are when you are returning Money to a Client.  Refunds are reflected on your overall revenue reports as a reduction in your revenue.

• Credits can take many forms.  Credits can be a Coupon, Groupon, or Client Credit that reduces their account balance. Credits are not counted towards overall company revenue.

Using the Refund Button in Jackrabbit immediately adjusts your revenue and records the return of money on the family’s transaction page. It provides an audit trail.  Additional transactions may be necessary to adjust the clients balance (if necessary).

Why do I need additional transactions when using Refunds?

If the client has already paid for services an adjustment of their balance is not necessary to add transactions when you return the money.  However, if a client has a negative balance on their account and want money returned, you have to post additional transactions to reduce their credit balance.

Need more help?

To review the way your Jackrabbit software works, refer to the website for the latest version of Jackrabbit’s User Guide. We update our User Guide OFTEN so it pays to refer to the website. Click Here to review the latest User Guide.

If you have questions or concerns about this new feature, refer to Page 103  Section 9 – Posting Fees and Payments in the Jackrabbit User Guide or ask Support. 

Please submit all Support Requests through the Support Button in your database for immediate assistance.